Little 'Lato is committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 2020 (New Zealand).

We are guided by the Information Privacy Principles (IPPs) set out in the Privacy Act, which govern the way we handle your personal information. You can learn more about the IPPs by visiting the Office of the Privacy Commissioner at www.privacy.org.nz.

What is Personal Information and why do we collect it?

Personal Information is any information about an identifiable individual. Examples of personal information we may collect include your name, address, email address, and phone number.

We collect personal information from you when you interact with us via our website www.littlelato.nz, through email, or in person. We may also receive information from third parties or use cookies to help improve your website experience.

We collect this information for the primary purposes of:

• Providing our products and services to you

• Responding to your enquiries

• Marketing and promotional communications (with your consent)

We may also use your personal information for purposes directly related to these, where you would reasonably expect such use. You may unsubscribe from our marketing communications at any time by contacting us.

When and how we collect personal information

Where possible, we will collect personal information directly from you. We’ll let you know why we are collecting it and how it will be used, unless it’s obvious from the context.

Sensitive Information

We do not usually collect sensitive information (such as details about your health, religious beliefs, or political views). If we ever do, it will only be:

• With your consent

• When necessary for a specific service you've requested

• When required or permitted by law

Third Parties

Sometimes we may receive your personal information from third parties—for example, where a customer refers you to us or when data is collected through tools or plugins on our website. When this occurs, we will take reasonable steps to make sure you are aware your information has been provided to us.

Disclosure of Personal Information

We may share your personal information:

• With service providers or partners who help us deliver our services (e.g. IT support, email providers)

• When you have given consent

• When required or authorised by law (e.g. in response to a legal obligation or court order)

We will never sell your personal information.

Security and Retention

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Your information may be stored digitally or in physical files that are kept secure.

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. When it’s no longer needed, we will securely dispose of or anonymise it.

Accessing and Correcting Your Information

You have the right to request access to any personal information we hold about you, and to request correction if you believe it is inaccurate or outdated.

To request access or correction, please contact us via the details below. We may require proof of identity before processing your request. We will respond to all requests as soon as reasonably practicable and within the timeframes required under the Privacy Act.

Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Questions or Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please get in touch with us:

Little 'Lato
hello@littlelato.nz
www.littlelato.nz

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.